Shipping policy
Thank you for shopping at PlushPad. We are committed to delivering your home furniture and organization products safely and efficiently. Please review our shipping policy below.
1. Order Processing Time All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates and Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.
- Free Standard Shipping: We offer free standard shipping on all orders over $99.
- Standard Shipping: Delivery typically takes 3 to 5 business days for smaller items.
- Freight Delivery (For Large Items): Heavy or oversized furniture (such as beds, TV stands, and sideboards) are shipped via specialized freight carriers. Freight delivery typically takes 5 to 14 business days. The carrier will contact you directly to schedule a delivery appointment.
3. Order Tracking Once your order has shipped, you will receive an email notification containing a tracking number. Please allow up to 48 hours for the tracking information to become active in the carrier's system.
4. Damaged or Missing Items Please inspect your furniture upon delivery. If your item arrives damaged, please refuse the delivery if the box is visibly severely damaged. If you find damage after unboxing, contact us immediately at plushpad-help@outlook.com with photos of the item and the packaging so we can evaluate the issue and make it right.
5. International Shipping At this time, we only ship to addresses within the contiguous United States. We do not offer international shipping.
6. P.O. Boxes Due to the size and nature of our furniture products, we cannot ship to P.O. Boxes. Please provide a valid physical street address at checkout.
If you have any further questions, please don't hesitate to contact us at plushpad-help@outlook.com.